Taco Bell Sucks Customer Reviews and Feedback
Taco Bell is an American chain of fast-food restaurants based out of Irvine, California, founded in 1962 by Glen Bell. Taco Bell is a subsidiary of Yum! Brands, Inc. The restaurants serve a variety of Mexican inspired foods that include tacos, burritos, quesadillas, nachos, novelty, and specialty items, and a variety of "value menu" items. As of 2018, Taco Bell serves more than 2 billion customers each year at 7,072 restaurants, more than 93 percent of which are owned and operated by independent franchisees and licensees.
Clayton shares his experience with disappointment on consumeraffairs.com, "Taco Bell used to be a good place to eat...40 years ago. Once you find a menu item you like they get rid of it and replace it with crap. I used to love the Bell Beefer until it got the ax. Now there are no more Gorditas, XXL Burritos or Taco Salads. What they do sell is overpriced and not that good. They just heat up prepackaged ingredients and put it on a different shell. Also, they still have the dining rooms closed but the speed of service is no better. When picking up the food in the drive-thru it is cold by the time you get home. In fact, it is worse! I have tried to give them a chance every now and then but they seem to strive to hit the lowest mark in service and quality of food. We are lucky we have great options instead of Taco Bell like Del Taco. It is a further drive, but worth it!"
Former Employee - Cashier says"Pay is obviously small and moving up isn't a thing"
Former Employee - Cashier says"Have to move very fast lunch time"
Former Employee - Sales Associate/Cashier says"Bad hours and pay. High turnover etc."
Former Employee - Job says"The managers always left and it was unorganized."
Former Employee - Assistant Manager says"You had way too much to do in very little time with little staff"
Former Employee - All Around Worker says"manager, customers, lack of benefits"
Former Employee - Line Cook says"Terrible management Terrible workers Ni military or senior discounts"
Former Employee - Cashier and Crew Member says"Bad pay, no breaks, not many Benefits"
Current Employee - Crew Member says"Management, upper management, hostile environment, no benefits unless full time and they don’t let you work full time"
Former Employee - Cashier says"Short/no break. Called in to work on days off/requested."
Shift Leader (Former Employee) says"The General Manager has a really bad attitude and her crew is very disrespectful. She always yelling at the employees, you don't get enough hours at taco bell and she steals all the time"
Cashier/Crew Member (Former Employee) says"Staff and management were very rude. Extremely judgemental and had no care for others problems l. I was never once temperature checked or screened for covid. No one washed hands very bad environmental experience. Would not recommend."
Shift Manager (Former Employee) says"Very unfair work environment. Was no properly trained but expected to execute new procedures. Physically pushed in front of a customer by another manager. Was not respected as the manager position I was hired upon. I was referred to as staff but that wasn’t my title. Short hours and did not inform me of a training period where I was paid significantly less than what I was told when I accepted the position.Free lunchshort breaks, harsh environment, fastpaced, horrible communication skills"
Food Service Worker (Former Employee) says"ManagementIn general, managers at Taco Bell suck and will make you hate workingCultureCollaboration with my colleagues Taco Bell was okay, many people stayed only a few weeks, i only had 2 or 3 people i liked working withOverallMy experience working at Taco Bell very bad. the managers were the worst part and ruined my day everyday."
Assistant Manager (Current Employee) says"Don’t work there. They don’t care, it will break your spirits. There’s not a lot to say, they aren’t constructive, they don’t care about the customers. No work life balance Free foodEverything else"
Service Champion/Cashier (Former Employee) says"2000 Alamo location has the worst people working for them there was crack pipes and heroin spoons always in the bathrooms the managers and the owner knew about it. They would constantly drink and get drunk. Was totally used for my ability to work. I would be constantly yelled at sent home if I talked back to defend my self. It was a terrible place to get into the work force I highly recommend not choosing Taco Bell as your first place of work.Free lunchYou get treated like you’re small and used"
Food Champion (Former Employee) says"It wasn't fun working there. You were treated awful, didn't get breaks, and managers would get mad at you it you did ask for one. You barely get a chance to even eat during your shift. People are rude, and snappy. The environment just sucks overall."
Crew Member (Current Employee) says"All the employees get along very well. We share laughs and help the costumers get the best satisfaction. The place is a little dirty but we manage to clean."
Team Member (Current Employee) says"Nobody follows the rules, staff is rude and lazy, no regulations being upheld, irregular scheduling, irresponsible and disrespectful managers, toxic gossipy crew. Only a few people are nice if you’re lucky"
Taco Bell Crew Member (Former Employee) says"Worst place I have ever worked at. Poor management and poor communication. They give you horrible hours even when you ask for more. The pay is also not good either."
Shift Lead (Current Employee) says"Taco Bell was my first job, but I also believe it is one of the worst, the pay is horrible and so is the management, they would rather fire than see people succeed"
Crew Member (Former Employee) says"Management let's other workers steal from you and they gossip just as much as other workers. Management kept mlm my pay from me after I quit because he was acting childish and gossiping about me with others NoneRude and discrimination"
Service Champion (Former Employee) says"The manager was homophobic and racist, she overworked her employees and got mad when you asked for a little bit less hours. I was a new hire clocking 115 hours. And when I had to call in for an emergency she took me off the schedule for the rest of the week.ExperienceShort Breaks, awful management, never followed policy."
Crew Member/Cook (Former Employee) says"During my time wirking at taco bell, I never felt valued, they were constantly talking about one another instead of getting the job done. I was also subject to them constantly giving an attitude or being unnecessarily mean and rude, managers would often talk about you or belittle you but make it seem like they weren't talking about you in front of you. Horrible place to workNone, the pay is not worth the workEverything"
Shift Manager (Current Employee) says"Just throw the whole business away! Upper management is horrible and they steal your hours that you've already worked to be paid for. No vacation and they play favorites with the employees. I suggest that if you're looking for a Dead end job go ahead and sign up. Otherwise you should find another place of employment."
Taco Bell Manager (Former Employee) says"There is no good communication here at all. you will almost never get the days off you need and the higher ups do not do anything about issues. Taco Bell is an extremely toxic place.no lunch breaks for those who are not a minor"
Service Champion (Former Employee) says"The manager who ran the store was a complete idiot and didnt know how to treat his employees and was always wanting perfection and he was very rude and stupid"
Assistant Manager (Former Employee) says"I will never refer anyone to work at RCGroup Taco Bell franchise they are a horrible company they keep teenagers pass 12 and don't care about what yoy got going on in your life at home think you suppose to work 24 hrs all day everyday then once you wirked all your hours and be tired and let them knowbyou need a day off so you can get some rest they wanna fire you you don't get breaks they use you tell they don't need you thence your hours back to 2 days after all the hard work you done criticize you and your family dont need to be sued noneeverything the entire comoany"
Shift Manager (full-time) says"I’ve been there a little over a year Managment is rude and don’t care that people have a home life schedules are changed last minute and requested time off is given to favorite people. Upper management is rude as well when conversation are had with staff and when asked about thing that we should have to we get smart nasty responsesEmploymentNegative environment"
Cashier/line/crew/shift Lead (Former Employee) says"There are many problems working for the FALL RIVER TACO BELL -LOCKWOOD MCKINNON company. The management has been garbage for about 5 years. Each GM gets progressively worse. They have been selfish, cruel, and they subject their crew to favoritism. They make for stressful work conditions, making employees leave due to unfair treatment. Understaffing and carelessness from the GENERAL MANAGER makes it a very uncomfortable work environment. This also causes employees to have bad mental health Struggles. Money.general manager and unfair treatment"
Jamie says"Loved Taco Bell from the 70\'s to 2000. Definitely has gone downhill since. They skimp on everything now and keep getting rid of the good items. "
bailey :) says"it just sucks. period. "
Paula says"Last several months the chalupa shell is over or under cooked. Most of the time your food is cold. Thought it would get better but still sucks!"
Tim says"You got rid of your most of your good food and now for some you can only order through your mobile app???!!! What a load of crap. I hope you either stop playing stupid games or go out of business. "
Debora says"Yesterday 4-17-2021 my son and went to the drive thru at Northland Taco Bell. (1717 Morse Rd, Columbus Oh , 43229 ). A young lady told us that we couldn\'t order thru the drive thru only on line take out orders. It was my son\'s b-day and he wanted to take home Taco Bell. Well I guess it didn\'t happen. Called them today to verify if the previous statement told by this young lady was true and management told me they were open 4 every-one. "
Daniel Henley says"It was the worst and I was drunk. I\'ll never eat there again. Disgusting is an understatement.. I would eat out of a McDonald\'s trash before eating taco hell ever again. "
Katie Taylor says"we went to taco bell for the first time today, got home to eat and one was cold, forgot half the chips and the 'plant based' (AKA vegan) had cheddar in it! the cinnamon twists were like eating polystyrene, this was in the milton keynes store we will not be going back!"
Mrs Chetna Patel says"Leicester UK Store Wrong items received and was disappointed when i took the food home. The wait was around 15 minutes as well. Put a complaint in where you have to register to their portal and even after 4 weeks still no outcome. The complaints procedure is not straight forward probably to fob you off. Anyway stay away from this store as you and your family will be left disappointed and you cant do anything about it."
Trever says"The food was terrible,the only good thing about the food was the chips , the nacho cheese sauce didn`t taste nice ,overall the food was appalling"
Jeff Kegley says"The Taco Bell location in Fairborn Ohio on 360 N. Broad Street forgot items in my order refused to refund my money was extremely rude, while my family was eating the food they did include in the bag that I paid for they found hair in two items, person I talked to was extremely rude and threaten to call the cops on me if I attempted to return the order or get my money back"
Carolyn Lee says"Was giving them 5 stars. But now a one the employees don't seem to care about customer satisfaction. And that's pretty bad when your change is your money and they won't give you your change. You mean a corporate has to steal from customers. That change adds up you know!!!"
None says"Corporate need to go to Taco Bell Roebuck cause they have all minors working and the store is in a turmoil and a lot of family members together"
Debbie Troutt says"I went to get a Mexican pizza but found out they are no longer on the menu. Since then I haven't been back"
Shawn Davis says"If there was an option for zero stars I would. Whenever I look up to see if they're open it says they are and they always let me down. Tonight I actually called instead of wasting my time of driving there and says there open till 2 and guy at 1 says were closed and then hangs up. I will never be going there again"
Sonja Adkison says"Just left the one in Hampton, VA Pembroke Ave. they made it wrong, I returned for a refund, they gave me a refund, re-made the order and the second time it was worst. I know it's fast food but damn. It's not that hard. No-one else was in line. Store is never busy. Now I know why. I should have gone to the restaurant closer to my house: Mexical."
Fiona Bouchier says"WATFOTD BRANCH ORDERED AND WENT TO COLLECT £40.87 Special treat Got home half order not there Tried to call but phone off the hook AVOID FIRST AND LAST TIME AVOID AVOID AVOID"
David says"The Taco Bell lady in brookings South Dakota was extremely rude upon picking up my online order and driving through to place a second order had a very bad attitude. Will not be returning to this Taco Bell. Very disappointing."
Vicki Versage says"Rude and couldn't understand them."
andrew kitchen says"Horrible hardly any ingredients in the burritos,also bought something that was on picture brimming with cheese,it was literally flat as a pancake might aswell just been a tortilla wrap.will never order from there again.this was Leeds City centre one.horrible and avoid"
Customer toni says"Food was lovely but for the very small size portions for what you pay is ridiculous I had to give them two stars based on that This is Milton Keynes branch"
Karen Arronson says"I ordered $50.00 of gift cards and the promo was 2 free tacos for every &10.00. I was only given 4 tacos and no taco sauce. Very disappointed with the service."
Herbert Biggs says"the best taco in the world"
Grace Hiatt says"You couldn’t even get my order right b1tH"
Hunter Kilgore says"RT @BarrettSallee: Taco Bell is removing the Mexican pizza from its menu? 2020 sucks."
Kierstin Hale says"@tacobell your menu is trash now stop getting rid of all the good stuff there is nothing I like anymore on your me… https://t.co/DNiJAlEbkk"
Michael Gutierrez says"@james_alstonn Taco Bell just sucks but I’ll eat Jack In The Box, McDonald’s, Little Caesars and $1 tacos any day of the week."
Molly. says"Taco Bell sucks man. Getting rid of everything."
In The News
Guilty Eats reports"Taco Bell menu: Some fans are not happy with recent menu decisions"
Triple Pundit reports"Taco Bell Drops Potatoes from Its Menu, and Vegetarians Raise Hell"
USA TODAY reports"Taco Bell says employees can wear Black Lives Matter masks after a worker was fired for wearing one"
Guilty Eats reports"Taco Bell’s international menu items we need in the US ASAP"